Talisman ****

I am writing to express my dissatisfaction with the service I received when enquiring about the weekend charges for hiring equipment. I was given incorrect information, which led to me being charged more than I expected.

On 02/04/23 contacted your company to enquire about the weekend charges for hiring equipment. I specifically asked if the charges were calculated based on a two-day hire, or if there was a different rate for Saturday and Sunday. The person who answered informed me that the charges were based on a one-day hire for the weekend, (If I hire from the Blackheat branch) and gave me a quote for the equipment I needed. (He specified I pay for Friday only and bring it back the Monday as the business is close over weekends)

However, when I booked the equipment I was told I will have to pay for Saturday as it's a normal working day. This came as a shock to me, as I had specifically asked about the weekend charges and was given incorrect information. As a result, I ended up needing to pay more than I had budgeted for, which has caused me a great deal of inconvenience.

I am extremely disappointed with the level of service I received, and feel that I was misled by your company. As a loyal customer, I expect to receive accurate information when I make enquiries, and this was not the case on this occasion.

I would appreciate it if you could investigate this matter and provide me with an explanation for the incorrect information I was given.

I hope that this matter can be resolved promptly, and that steps will be taken to ensure that such errors do not occur in future.

Thank you for your attention to this matter.

Yours sincerely,