I wonder how many other people have had this experience? I don't think I am the first.

On the 17th of Dec 2021 I rented a Rammer from Talisman Edenvale. Before taking delivery I confirmed the rental price with Ludwik. When I collected and paid the massive deposit, I again confirmed the rental period and amount with Shawn. When I returned the machine and it was cleared, I was short refunded. I was charged for 2 days instead of 1. As mentioned above, I had confirmed the T&C's on multiple occasions, so I phoned the branch and Shawn assured me that the short refund would be credited to my7 account. Nothing was done. I then phoned and spoke to Christo (Reportedly the manager). He assured my that I he would process my refund immediately. Nothing was done. Today, the 10th of January, I had to phone and request this refund again. I spoke to Christo again. And again, he assured me that the refund would be done immediately? I requested the details of a more senior manager. He confirmed my email address and I am still waiting for the details and some confirmation of the refund. It is almost a month later & I am now considering legal action. I get the impression that I am not the first customer of theirs to have experienced this "oversight".