A Million Reasons Why You Should Never Book at Tala Private Game Reserve part of Dream Hotels and Resorts

I would like to express my most deepest disappointment with the way that Tala Game Reserve have have handled my booking, stay and now refund.

From booking at the resort the reservation staff have seemed to have bodged my booking. I had originally booked a three night stay from the 30-11-2022 and check out on 03-12-2022 (Lindo Mathe). When I called on Monday to confirm my booking and find out which chalet between 1 and 6 at Leadwood am I booked for… to my surprise I was only then told that for Friday my chalet is booked for a wedding and I would be inconvenienced with moving from Leadwood on Friday to Paperback.

In avoiding the moving up and down I asked to be accommodated at Paperback for all three nights, which meant that I will now have a credit which I said I’m happy with using it at the restaurant. Upon check-in I didn’t like the room that I was allocated for in Paperback. I asked to be moves back to Leadwood for the first two nights then back to paperback for the last night.

Fast forward to Friday after moving to Paperback the restaurant that side was closed (got there at 19:30) when we got there for dinner and we were told at reception that the restaurant will close at 8pm

Being the trooper that I am I stomached that and made my way to the restaurant in Leadwood. And I am just feed-up with the service I keep on getting from Tala, when I checked out I still had a credit. I completed the refund form on Saturday the 03-12-2022 and emailed my Proof of account.

Yet again when I call yesterday the 12-12-2022 to check the progress of my refund since I was told that payments (refunds) are only done on Fridays… to my surprise again the person at finance told me that he knows nothing of my refund and I must call reception. After 6 phone calls back and forth between me and reception I was told that I did not send my proof of account and that I why I have not been paid back my monies.

Why do I need to call and ask about my refund if you as an organisation know that there is a document missing rather than waiting for me to call back and thn you tell me you are missing a document. Eventually the email I had sent on the 3rd was retrieved printed and sent to finance.

I was told that I now need to wait for them to add me on this week’s list of people to be paid,I refuse to wait another week for an administrative mistake that they have made, on top of many other that they have made when it comes to me and I have let them go. I was told by the receptionist yesterday that she was going to escalate to the GM and come back to me… guess what… I’m still waiting.