EVDW
Eduard Van Der Westhuizen

1 reviews | Active since Jan 2017

15 Jan 2017, 20:05

Stay away!!!

<p>My girlfriend app**** to work abroad as an au pair in Belgium through this company. The host family unexpectedly decided to change the date of arrival which did not suit her as her paperwork would not be ready in time. As a result, the host family decided to unmatch with her. Her dad phoned the agency, asking whether she would be able to get a partial refund for all the costs she paid to the agency. They agreed to it without any problems. A week later when she contacted the agency to request the refund, she was told the money will not be refunded as it was her fault that the contract got terminated and that she should have been more flexible, although that was not possible. The agency blamed her for everything and refused to refund her any of the money, although they verbally agreed to do so. Absolutely disgusted with their unprofessional behaviour and would definitely recommend you look elsewhere.</p>

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Replies (1)
EVDW
Eduard Van Der Westhuizen's update26 Aug 2018, 11:00
Reviewer Update
Good day. Please note that the 2 weeks earlier mentioned meant that they would need her as early as 3 weeks. However, she was told that within 2 weeks she needed to be there which did not match the agreement as discussed. I have proof of this in writing to support the claim. Also, I understand that some money cannot be compensated due to services rendered etc. but NONE of it was refunded at all. Also, by now others have also reviewed your business and similar remarks were made about your questionable business practices, which clearly indicates that you need to reconsider your way of dealing with potential clients.