Horrible service and terrible courier choices - so much for supply chain management

By far was the most terrible and putrid customer service I have ever recieved. Placed and paid for order the 5th, order gets delayed, I enquire to find out where order is, turns out it's a delivery issue with the courier, if I had not requested where the parcel is it would of been delayed even longer, and now STILL NO PARCEL and its the 13th today.