Poor Service Recieved

On the 6Th March I went to Salon Sharona and purchased a Cloud 9 wide plate iron as it was my birthday gift from my sister and husband and we had a wedding to go , soo thought I'd set my hair at home , whilst getting ready on Sunday morning ... Plugging in the hair iron and it never came on , tried with another plug ,but the iron was an out of box fault.contacted Vicky @ Salon sharona that Sunday and he advised Cloud 9 did not give them stock soo he can not do an immediate replacement , I need to contact Cloud 9 directly.I contacted Cloud 9 and they sent forms and a courier to colect the out of box faulty iron that Thursday..An entire week later and I waited for feedback but none whatsoeva and the iron that costed alot of money.... Guys please check your stuff first ... And try glampalm rather cloud 9 has lost its touch in service ettiquette. Its my 3rd Cloud 9 purchase and I'm very disapointed with this service I received , not even we looking into the matter ... Or anything ...