Highly disappointed

I purchased a hair iron end of July 2015. Before the first yr was up and the iron went dead. Was not switching on. I was without an iron for almost two weeks and a another one was sent to me. In July this yr the exact thing happened. I was mailed a form which I had to print, scan and return.... Which was another inconvenience as it took me a while to get it done. Now I'm told sorry they unable to replace or repair as the warranty is over. So I can pay R800 to have it fixed or pay 30% off for a new iron The iron originally cost me R250 0 which is a substantial amount for a hair iron. Had I known these awful policies and lack of service came attached to this brand I would have opted for a cheap from a supermarket for a few 100's. I would like a new product, I did not drop or damage the product it simply stopped working a second time. For a higher end product I am absolutely disappointed.