DO NOT PURCHASE CLOUND NINE HAIR IRONS!!!

<p>I purchased a cloud nine thin hair iron in March 2015. In the beginning of November i started experiencing problems with the iron, the iron was not heating up and made a continous beeping sound. I contacted a lady by the name of Sharon Herringer (details were obtained from the cloud nine website - repairs and returns policy option) on the 02/11/2016. She emailed me the returns form and confirmed telephonically (on a recorded call) that provided i have the proof of purchase the iron would be replaced as it is within the 2 year warranty. I emailed her all relevant documents on the 07/11/2016 and she confirmed receipt of the email. She did not contact me to provide feedback. I called her on the 21/11 to follow up and she said they did not have stock of the iron therefore they did not collect my iron, all this time nobody bothered to let me know. She said she call me the next day to provide feedback , this was never done. I called back on the 23/11 only to be told that my iron would be repaired and not replaced as it is past the 1 year period . I disputed this as this is not stated on the website and it was definately not what Sharon initially confimred. Sharon asked me to forward a complaint to her with an excerpt from the website and i did this on the 23/11/2016. She informed me it would take 24 hours to get back to me, today is the 30/11 and I have not heard back from Sharon. I tried calling twice this morning only to be cut off, this is disgusting to say the least. To have a well known product become faulty only after 18 months is ridiculous. I want a resolution to my complaint asap .</p>