Broken Cloud9 after every few months

<p>I have purchased a cloud 9 and im so disappointed in their product and service. My cloud 9 broke 3 times ever since I got it. I spoke to Desmond and he replaced it the first 2 times thereafter I have delt with Sharon who replaced it once. As usual a few months later my cloud 9 is broken again but this time I have been ignored completly by Sharon. I have sent so many emails to her and she refuses to respond. I would advise anyone looking to buy a new straightner or to upgrade to please stay away from Cloud 9 its not worth the money anf hassel.</p>