Bad service

I bought a cloud nine hair iron a year ago and lost my receipt so i sent it in for repairs which suppose to take 7 to 10 days as that was what i was told. 1 month past and i really needed my hair iron so i called in and they told me i will receive it and they will let me know when, however i still haven't received my hair iron so i called the 3rd time and i was told it is on its way. When it got to me they sent the incorrect hair iron that was even broken and old. I then called in again and was told they will find it. then after 2 days i was not called and i had to call again to ask where my hair iron is just to find out that it is still lying in the repairs department not even on its way to me. i had to go to a salon for 2 months where i should have just bought a new hair iron. Cloud nine has terrible service and they really need to do something about it. As it costed my more money as i payed for the repairs R620 and the salon money which is over R2000.00 where i would have gotten a brand new hair iron. Very unhappy client.