BHE FAULTY

I am writing to address an issue regarding a recent purchase I made from your establishment. After only two uses, I discovered a significant flaw with the product: the plates of the iron do not align correctly. This misalignment results in excessive movement between the plates, preventing the iron from effectively gripping my hair and achieving the desired straightening effect.

Immediately upon noticing this issue, I reported it to Amelea. Subsequently, I returned the iron to the salon in its original packaging. It's important to note that I did not utilize any of the accompanying clips or styling agents that were initially supposed to be included with the iron. Additionally, the styling agent and bag were not delivered alongside the iron as expected; they were only received a week later after my inquiry.

Given the nature of this defect, I believe it is reasonable to request a refund for the product. As a consumer, I am protected under the Consumer Act, which ensures that goods purchased are of satisfactory quality and fit for purpose. The inability of the straightening iron to perform its intended function constitutes a breach of these rights.

However, I was disappointed to learn from Amelea that a refund would not be provided due to the item being on sale at the time of purchase. I respectfully disagree with this reasoning. Sale or not, the product's inability to function properly should not preclude me from receiving a refund, especially considering my rights under consumer protection laws.

I kindly urge you to reconsider your decision regarding the refund. Failing to do so may leave me with no choice but to explore further legal options to resolve this matter satisfactorily.

Danielia