To busy to REFUND

Asked for a refund from this company in September and still no luck. Just getting hold of anyone is trial as it seems everyone is to busy to actually answer the phone or respond to messages. Terrible customer care and lack of response have made getting this refund one of the worst experiences of the year.

Always an excuse it appears as to why the refund has not been done. When I finally thought it was over I managed to get a screen shot of a payment but I am still waiting for the funds to clear.

Apparently FNB needs to phone to get clearance on outgoing payments but because no one answers or responds this has most likely not happened. Meaning that I am now back at square one on this.