Worst customer service in the industry

Non existent customer service, to the point of a joke. We bought most of our white goods from Tafelberg when we bought our new home as we'd hear rave reviews about their prices and customer service at the time. Suffice it to say those reviews must have been for a different business because we've had the complete opposite experience. Despite paying R1800 extra for a full service guarantee.

Our Samsung fridge packed up last week, we logged a call with the service department and were told an agent would be in touch asap to assist, it's now been a week later and despite numerous phone calls to chase up, which were all handled terribly, we've yet to make any headway.

Now we have to go the CPA route and throw the book at them!

AVOID AVOID AVOID!!!