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Nadia L

1 reviews | Active since Mar 2024

30 Jul 2024, 17:55

Worst after sale support

Wish there were zero stars it has been the worst after service from the customer support team my sales agent has tried his best but could not assist me he has sent countless emails and none of the customer service team contacted me for months. They sold me a broken Samsung machine and have been sending technicians from Samsung who have not been listening to my complaints and have done empty loads and said that the machine works. But my complaint has been for going on 10 months that the machine does not wash properly after months of having to do 1 load of washing on either pre-wash and in most cases a double wash they say it is a maintenance problem and they will do a drum clean I have done 3 drum cleans but my question remains if I complained the 1st time when the machine was still brand new asking for a replacement and now it is a maintenance problem of a dirty drum they sold me a dirty machine. It took the customer service team from Tafelberg months to give me a call my sales agent has been trying his utmost to get a response from them and has been asking them to call me. The biggest mistake of my life tafelberg does not give after-purchase customer service please be very careful purchasing anything from them.

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Nadia L's update30 Jul 2024, 21:35
Reviewer Update
I have bought a large amount of items from Tafelberg as I thought it was a trusted company but it is to my dissatisfaction to see what is happening to the item that I purchased with my hard earned money and have to other items purchased the same time that you now fear for. I am also now in a position of having to return items bought that I was waiting to install in my new home due to this as I fear If a service query does arise this the assistance that I am going to receive from tafelberg as I work hard to earn making it able to purchase the things I need and it just does not feel fair for my money to be taken on a good note but as soon as the item gives problems within the warranty period I feel that I get shrugged off and handed over to the suppliers service department that tells you what that there is no problem even though I explained everything to them before hand and provided photos to back my case I am spending so much on extra water and electricity because I need to do a longer load and a longer load means more water usage and end of the day your bills piles up and it is not because I want to but it is because I need to, to get some sort of fresh smell on the small load that the machine allows you to wash before the turn newly purchased clothes to worn out clothes. Or get the clothes wearable. I also spent exsta on a machine because it had a raiting. I was not asking for the world but for a bit of help but not even that has been granted to me. Tafelberg Furnishers you truely have dissapointed me. From the start they have been late with my delivery first off I should have canceled then.