TS
Thulile S

1 reviews | Active since Nov 2020

11 Nov 2020, 15:27

Very unhappy customer

I am utterly disappointed and hurt with the service I am receiving from the Tafelburg Team.

On the 19th of September 2020 I bought a few appliances from the Tafelburg Branch in Roodeport, among the appliances I bought were a Hisense 58 UHD Smart TV, Samsung Sound Bar, Smeg 23L Freestanding MWO + Grill, Smeg Built in oven, Smeg 4 Burner traditional gas hob, Smeg 60CM Wall universal ext , Grunding no frost combi and the Grunding 10kg Auto washer. All these appliances totalled up to R54 442. Upon the delivery, which took place on the 01st of October 2020 of my goods, nothing was tested and everything was still in boxes as I was moving in the house later in the month. To my surprise when I started unboxing everything to test that its working and place everything in their particular order, The TV did not switch on. I called the Tafleburg Team around the 16 October 2020 to come and check what might be the problem with the TV. I was advised that there is something wrong with the screen and it is not covered under warranty. Meaning that on top of the money that I have already spent at the store I am now required to cough out more money to fix something that was never working in the first place. My request here is that you come and take the TV and replace it with a new one or simply refund me for everything that I have purchased at your store. You guys came highly recommended from a friend and I was hoping you would live up to that expectation and I am not willing nor have the funds to repair something that was delivered knowing very well that its not working.

Disappointed, Angry, Unhappy, Dissatisfied Customer!!!!!!

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