Very poor after-sales service from Tokai for missing items.

I am still waiting since 6 December for your Tokai branch to supply the missing booklets and travel bolt covers, for the Bosch washing machine that was delivered to me. Your delivery guys apparently did not communicate this to Chad, the salesman. I did note the stuff was missing on the signed delivery document which went back to your branch. Clearly, nobody cares to check once a sale is done. After I e-mailed your Tokai branch on 7 December, Chad promised I would get the missing booklets and covers - but it is now a week that I have been waiting since the delivery of the washing machine. I e-mailed again yesterday 12 December but no response. This is very disappointing after-sales service and you did not deliver everything that I paid for. Kindly escalate this and have the missing booklets and covers delivered to me this week.