Utterly ***********!!!

After I bought a tv from them in 2011 with a extended warranty the remote stopped working after 3 years. Took it in to the Bellville branch for repairs after I was promised they will collect it at my home if something goes wrong. Got the TV back after a couple of weeks and when I went to collect it they could not find the remote. A week later a got my remote. Same problem arise 2015 January. TV was collected 8 Jan from my house after I contacted the Cape Gate branch. 4 weeks later I have not received any feedback regarding my tv and I had to send a email with my grievances. I then was informed a part needs to come from Dubai. Got a call to arrange for a time when the tv can be delivered. Delivery was scheduled for 26 Feb after 16:30. Well it is now 18:45 and no delivery yet. I feel frustrated as I had to ask to leave work earlier and for nothing. This is the poorest service I have ever received from any retailer. I would like to inform the general public about the poor after sale service I have been experiencing. This was the last straw, and I will never ever purchase anything from Tafelberg Furnishers.