Turning a Poor service experience into an Excellent experience!

Every business at some stage falls short of expectations, but its how they recover that makes a Business great, or Poor. I bought a R10k TV at Tafelberg Furnishers Cape Gate 3 days ago, and first experienced very poor service from a person named Marlon. It was the recovery effort of the Store manager (Jaco) and Micheal (Salesperson) that I was very impressed by, and very thankful for. They remained involved until the end, worked efficiently and sorted my issue out very quickly and without further problems. Thanks Jaco and Micheal. You guys are awesome!! By the way, my original problem was a production error on a Samsung TV I purchased and was not a Tafelberg issue.