THE worst aftersales customer service ever from Tokai branch

I cannot even begin to tell you how BAD the aftersales department are - and the same with Samsung. Terrible service. Will not be buying anything from either of them EVER again. Spent R20k on a fridge/freezer and it kept breaking many times over the 12 months since we bought it and bad repairs every time for the same fault. I requested a replacement but no - they want to keep repairing the same fauklt again and again and again. Clearly the appliance is faulty but they refuse to replace.