The TV I bought worked for ONLY 12 months!!!!!!!!!!!!

Hi There,

I am utterly disappointed by the service I received at Tafelberg. I live in China and bought a TV for my unemployed elderly parents in June 2021. In August 2022 I reported that the TV stopped working using the chat function. I was informed a technician would be sent to check the TV.

After three weeks I asked my sister to call into the store to check when a technician will be sent, because nobody had showed up after reporting the issue. A week later someone was sent that did not even check what the problem was but instead said the TV had stopped working due to a ****roach infestation.

What was mind boggling is that the TV was still under warranty and for the technician to not even do a diagnostic makes no sense to me. We have queried what the issue may be from an authorised Samsung repair shop and they mentioned that we have a display screen fault. They also added that they have had the same fault numerous times with the same model of TV and unfortunately there are no spare parts.

To summarise that, the TV is deemed irreparable. This makes 100% sense as to why the technician tried to find fault elsewhere because he knew that the TV is irreparable.

My elderly parents have had no TV since August and I need this to be dealt with. I paid 10 999 and this is unacceptable. Something needs to happen.