Taffelberh Furnishes poor processes

I just bought a Samsung TV but when I tried connecting to the internet it would not. I returned the television set only to be told it needs to go to the supplier before they can act. They refused to do an exchange or a refund stating that even though i it has been returned within the 30 day money back period, their policy stated that all televisions must be sent away for assessment first. I understand that they may need to check whether any damage could have been caused by the client but in this case the issue did not come from physical damage but rather software within the product. I think this is appalling service, I had to get someone in to last an Ethernet cable but that also did not work and notes I’m expected to drive up and down because their internal processes are not adequate. Do yourselves a favor, go to Makro instead, sure I would not have received the same issues.