Tafelberg Hillfox disgusting service.

Hi, we are contacting the head office because of the atrocious service we have received from Joelene Human from the Roodeport outlet at Hillfox.When we initially dropped off the microwave ( me and my wife) 5 weeks ago . She said she would contact us to confirm if our Samsung Microwave was under warranty. We got feedback one week later that it was being assessed.Then we had to call multiple times for updates. Then three weeks ago she said she had asked the delivery guys to pick it up from the repairs , then it would be tested in the store then we could pick it up.Then there was silence and we had to call her multiple times with no luck.Then about a week ago this story changed from picking up the microwave to the fact it was not under warranty and now we need to pay for repairs . This is after we called the manager to escalate the issue. Waiting 5 weeks for a simple repair is disgusting service levels and being **** to and incovenienced greatly. This is disgusting and I would like the repairs to be fast tracked immediately and for Joelene to do her actual job and call us to ensure the microwave is picked up .