Tafelberg Furnitures

For the majority of 14 years I have been buying appliances and furniture from this outlet. I have never had issues with them, but after buying my Samsung dishwasher from them a little less than 2 years ago, I have been left beyond disappointed. My dishwasher (still under warranty) stopped working a month or 2 ago. I contacted Tafelberg Furnitures, and they told me that we will be contacted by the Samsung technician. In a nut shell, over 2 weeks of going back and forth and only after my husband got hold of the technicians number, my machine got fixed. Everytime we phoned Tafelberg furnitures just blamed the Samsung agents for not showing up. At no time did Tafelberg furnitures put in any attempt to, follow up on the process, phone us with an update as promised....(at this point they knew that we are still stuck with a faulty machine PURCHASED FROM THEM) without any success. Low and behold the machine got fixed. Now, just a few weeks later, there is something else wrong with the machine. Again I can not use it. I phoned Tafelberg Furnitures yesterday and asked the lady how much of my warranty is still left. She said 9 days. I told her about the horrible (no) service we got from them a couple of weeks ago, and the first thing she told me, is that an agent will be in contact with us, and that Tafelberg Furnitures can not help me with the machine. I told her about the 2 week back and forth situation the last time we had a issue with the machine, and yet she just carried on about how it's out of her /Tafelberg Furnitures's hand. So here is my issue - I paid TAFELBERG FURNITURES. My money went to TAFELBERG FURNITURES. (That is what the bank slip shows atleast) , I do not know the agent, and I didn't do any business with the agent. My money went to Tafelberg Furnitures, yet, they will not lift a finger to give me a form of customer service. I got that old "the Samsung agent will be in contact with you" phrase, and 4 hours later, still no call from no one. In fact, it is now 24 hours later, and still no reply from no one. My husband phoned them AGAIN, and she just went on about how we will be contacted by Samsung. Yes lady, you have said so!

So, maybe next time when Tafelberg Furnitures put those stickers up everywhere indicating their specials, just work in a little warning to the clients that they won't receive any after sale service once you roll your item out of the shop, cause apparently all the issues are out of their hands - probably cause their hands are too full of the money that they grab. I feel sorry for the wonderful sales people that work there (I have always had good service from one guy in the big appliance area) as they will not be able to earn commission if people get fed up with the after sale (non) service, and not purchase from Tafelberg Furnitures anymore.