Tafelberg Furnishers SSW: Not what they used to be?

GC-L247SLUV - LG Side x Side Fridge with Icemaker Platinum Silver. Purchased: 16.03.2019 Order No: SO*** INV***

Fridge SN: 812TRYD2B066

I reported a fault on my ice maker in my LG Fridge in February 2021 a month prior to my warranty expiring.

Tafelberg Furnishers forward this fault to LG South Africa. After about two weeks an LG Technician made contact, from this point forward it took 3.5 months with the ice maker working on and off, the technician replacing parts with new ones then replacing them again with the originals, not getting the problem solved.

On the 28th of May, I wrote a email to Tafelberg Furnishers again, reporting that my ice maker still does not work; after some arguing that I had apparantly not reported this to them they agreed to send LG out again. After 3 weeks LG finally came out did some repairs and the ice maker finally worked again for the 1st time in 4 months... but only for about 2 weeks. I reported this immediately to Tafelberg Furnishers around the 1st week in July 2021, 3 weeks later and still no working ice maker and no follow up from LG or Tafelberg Furnishers regarding my ice maker.

With my last call to Hanli at Tafelberg Furnishers Somerset West, she told me she doubts they will fix the ice maker under the warranty, because the warranty had lapsed. I said to her the ice maker has not worked in 4 months and was initially reported within my warranty period. But according to her it worked for two weeks after LG's last visit. Which, sure, is true.. but then it stopped working and has not worked since. And according to the LG Technician who did the repair all the parts replaced were brand new, they even replaced the fridge's motherboard with a brand new one.

My question is then should these brand new parts not have a warranty period, I mean two weeks and it does not work, how can that be?

I am at my wits end on this, my fridge was working brilliantly up until Feb and then just went south from there, and Tafelberg Furnishers has not been to helpful on this matter at all.

I bought this fridge from Tafelberg Furnishers therefore I expect them to sort this out.

After 17+ years doing business with Tafelberg Furnishers, this has been my worst experience ever.