Tafelberg Furnishers came up tops!

On 17 Nov 2020 I bought a defy undercounter oven (DB0475) and on 28 January 2021 I requested service from DEFY. A technician came out on 29 Jan and ordered a new door seal and hinges. After I called DEFY the door seal was replaced on 25 Feb and after the oven was used on 7 March the door seal broke again. I called DEFY again on 11 March and was promised that DEFY in Cape Town will call me back. At this stage hinges were not replaced yet. I had no response on the call. On 15 March I then send a mail to Tafelberg Furnishers and got a response within a few hours. On the day I was contacted three times by Tafelberg Furnishers and was informed that they will replace the oven the next day which was done as promised. Oven has been used twice and door seal still intact for now. I am impressed with Tafelberg and will buy from them at any time knowing they will support me should I experience problems with my purchase. As far as DEFY is concerned I lost all my confidence in the quality of their products - I was specifically looking for a defy oven to replace previous one which gave me good service and I can understand that something can go wrong with an appliance but then they should address problems effectively and speedily. Their customer service sucks!