Still awaiting faulty tv

On the morning of Sunday 5 April 2015, I returned a faulty tv to Tafelberg Furnishers in Paarl. There was no picture and sound. It was determined that the power supply might be faulty due to loadshedding and it had to be sent away for repair. We received a loan tv for the time being. After receiving no response whatsoever, I decided to phone them on Tuesday 21 April 2015. The lady I spoke to assured me that she would follow up on this query and get back to me as soon as possible. Shortly after this she phoned back and told me that the tv would be delivered the following day.<br> <br> On Wednesday 22 April 2015, at 4pm, our tv was delivered. Before the delivery guys left, we removed the bubble wrap and by closer inspection we realized that the screen had been damaged. I phoned Tafelberg immediately to report the incident and I was instructed to return it right away.<br> <br> After no feedback in two days, I phoned them and spoke to the manager and expressed my disappointment of the shocking customer service. He promised to come back to me as soon as possible after consulting with LG.<br> <br> To this day I am still awaiting any feedback.<br> <br> Mrs VJ Julies