Small appliance nightmare

Be careful buying small appliances from them. After sales service and warranty claims is a long and very painful experience. Purchased a rice cooker and after the second use it stopped working in a cloud of smoke and tripped the power. Took it back the next day and waited an hour in the shop for them to sort out paperwork. Offered a replacement which the branch didn't have but another had one. I offered to collect as they didn't have delivery. When collecting the new one that evening we opened the box and it was the much cheaper version. Went back again the next day to show them how they made a mistake which ended up to be another hour long process. Finally lost my patience and grabbed the display unit and marched off to the sales desk to get the invoice. Now it became an issue as I got R100 discount on the original purchase. Few days later we use it for the first time and it stopped working half way through. Back again to the shop and after 30 min dealing with paperwork I get told that the sales rep is not there and it needs to go off to the agents. 3 weeks later we go on a Saturday morning so find out what's happening as no communication so far. Apparently due to having no transport it only arrived that morning. Outcome was that they agents found a loose wire and was tested working correctly. Getting home we take it out the box to find the original plug had been cut off and a cheap after market plug wired in. Also the bowl had 2 long scratches which were not there. Took the fixed machine home and start recording a video....guess what. We plug it in and it doesn't even switch on. Back to the shop again. Another half an hour and waiting and to have the video sent to them. I was already late for an appointment and had to leave. After a week of no feedback again we go confront them. A replacement was offered!!!! No. I want a refund. That couldn't be done either as they dint have R1200 in cash. Ever heard of card refund the way it was purchased?? We were asked to take something else in the shop. Don't want anything else from this place. Left my banking details, let's see if we will ever get a refund.