Shocking service and communication

Simply awful service. I really gave them a chance with so much patience throughout a process of getting a steam iron fixed after it packed up after 2 weeks, but just a ********** experience. No communication, you have to constantly chase them for weeks. I should've known after purchasing when the box looked re-sealed. Got the iron back after FIVE weeks and find out they told the repairers some generic fault instead of what I told them. Iron got back in a used condition, all internal packaging missing including manual and accessories. I am so shocked, and they don't return my calls now on following up what happened. I wish I purchased elsewhere, even if I had to pay more.