Setting the bench mark

After receiving questionable and below standard service from the assistant manager Nadeema at the Bellville branch resulting in a complaint on Hello Peter following the incorrect positionning and installation of a Big Green Egg (large) causing damage to the seal of the Egg, the Branch Manager Werner exceeded my expectations by not only travelling 150km to Langebaan to replace the seal but went back to the branch in Belliville to collect missing parts not fitted at installation and returned to Langebaan on the same day. That is a total of ****m in one day to satisfy a customer notwithstanding that I agreed to another day. That is what I call going beyond the call of service setting the bench mark for the industry. Thank you Werner?