Repair versus replacement - Tafelberg Furniture

All about client satisfaction. We bought a Bosch vacuum cleaner via Takealot from Tafelberg Furniture in June 2020. The vacuum cleaner lasted only a couple of months before the electric motor had to be repaired. This was done and we again collected the repaired machine. Unfortunately, it again only lasted two months before the same happened and the motor seems to have burnt agian. We phoned the outlet and except for a rude attitude there was an extremely "not interested" attitude to even listen to what I had to say. We live 200 km from Tafelberg Furniture's store location, which makes it an expensive exercise to to travel back and forth for repairs. They were not interested in hearing my situation or interested in replacing the item. They will keep on repairing the item while it is under warranty, which means we could be doing this another six times should the problem persist. One can now do the calculation on cost and it will come to just buying a new item as it will be less or equal to the transportation cost for every repair exercise. Not to mention the discomfort of time and the absence of a vacuum cleaner.