Poor service, then overcharged.

Having spent R11468 on a Defy double oven and extractor, I discovered on opening the extractor package that the necessary carbon filters were not included by the manufacturer. Without them the extractor is useless. The previous extractor I purchased, only three years ago, had included these items. I contacted the sales rep, Darren, to express my thorough dissatisfaction with the fact that he had failed to inform me that the extractor did not include filters and was therefore unusable. He informed me that the necessary filters were out of stock (surprise, surprise...), but that he could order them for me for next day delivery. On that basis I ordered six, two being required per filter. Subsequently I established that Defy sells these filters online for R139,94. To my amazement and disgust Tafelberg charged me no less than R185 per filter despite having considerably inconvenienced me, a blatant example of rampant overcharging if ever there was one. Darren appeared perfectly unfazed by my indignation; nor did he seem motivated to consult a higher authority. My previous experiences with Tafelberg Somerset West have been quite satisfactory - but alas,they won't be seeing me again.