Poor Service from Tafelberg Furnishers - Northgate

We bought a Smeg fridge/ freezer set from Tafelberg Furnishers Northgate on December 2018. This year (2019) at the end of June the freezer stopped working. We contacted Tafelberg and they indicated that they will send a technician out, it took them two week to send someone to come and check the fridge.

The Smeg technician came out and the very next day the freezer was not working again. We contacted Tafelberg of this and eventually had to follow up with them on the 8th of August we were notified that they are waiting on a technician from Smeg. We went to the store on the 10th of August and the manager could not assist us. I followed up with them on 17 August after receiving no feedback from them, I was then informed by the Sales lady that she will follow up with them. We had to follow up with them everything, not once did we receive pro-active feedback from them.

I then requested to deal with Smeg directly. On Monday I spoke to Neil Lourens from Smeg and kudos to Neil for excellent client service, he remained calm whilst I was fuming and followed up with the technician. He constantly kept me informed of what is happening, within two days Neil could resolve the matter. The technician will come out this Friday to replace the part, based on our availability.

To date we have not received any feedback or apology from Tafelberg, their service is horrible and of the worst that I have ever received. It is clear that they did not do their due diligence to follow up with Smeg regarding the part. Almost two months without a freezer and no resolution from them.