Poor customer service, bad communication

What an absolute disgrace of customer service. I have been purchasing a fair amount of items from Tafelberg Cape Gate the last year and still about another R50k worth of item on my list, the sales team is excellent, but the excellence seems too stop when you exit the door.

My Defy washing machine I bought a year ago broke, we reported the issue to Tafelberg and they logged the issue with Defy, the incompetence from Defy's side is another story all together.

Every 3-4 day I follow up with Tafelberg and every time I get the same song and dance, we will follow up and come back to you, 4 weeks and they are still coming back to me. I was very polite through the whole process, but with the final call I had with them I threatened to dump the washing machine on their show room floor, I finally got an sms from them as "communication".

Guess what, I will not be spending any more money with Tafelberg, and if any of these items I bought breaks, I will follow through with the threat seeing as this garnered some form of response, I will dump the item on your showroom floor and you can do with it as you please.

A little communication goes a long way.