poor after service

Last year, I saw sale @ Tygerberg online since, it was not the 1st time buying there, I became their customer in 2017, whereby I bought appliances and Lcd of the well-known brand and they didn't give me a problem @ all. In 2020, I saw their sale on Facebook page and went there, I bought I appliences and beds, surprisingly there were appliances that were mark sale and some of them were on display and I was told only few items left and there was a coffee maker that was collected from their kitchen/ storage @ the back they brought it and showed me and I told them I want the red color for the Coffee maker, not knowing that the very same coffee maker is the on that will be dilivered, it was not in two boxes and plastic. Those items were exposed to deat, moisture, coackroches etc. I ask the sales people when I went to add other items since I was moving to a new apartment, I was told they were facing them out and if they give me a problem, I must bring them to the shop, they will replace them. In few days it started giving me. Problem, I made a call and I was told to swap plugs since is a new place and I did and I worked. In 2021 November 07, the coffee made noise and stopped working and I took to the shop, I was told to wait between 7 and 21 days and the lady at the service department called me and say the coffee maker is manifested inside and I said that coffee maker is the one that was not new and even the colour red is fading and he transferred me to Andre and Andre Thornton and I told him that I was sold a demo marked sale while the price was for the new one and I only worked for twelve months. He's says there's manifestation on the appliance and he will call me on Friday 19,2021 of which he didn't regarding the repair or replacement.