Not bothered to contact customer

After reading consumer complaints in our local newspaper, regarding a complaint of a leather armchair purchased on May 18 2011, purchased from Lewis Stores ,peeling and cracking.I approached Tafelberg Furnishers regarding my complaint. I purchased an Aramis Recliner on May 7th 2012, on the understanding that it was a leather item, even going to the extent of simultaneously purchasing a Leather Care Kit for R299.<br> I was informed by Graeme, the manager, that it was not leather, as well as being 3yrs old.If I liked I could send an email, which he would pass on to their Head Office. This I did on 30th Jan 2015, and surprise! no answer!<br> Perhaps we should forget about a company which ignores customer sentiment, as well as not replying to Hello Peter.<br> Do they care ?