Malfunction recliner

In 2021 we purchased 2 beautiful tub chairs and 2 beautiful recliners 1 is electric and the other one is a normal one wich works manually, nothing wrong and live the the chairs, however, the electric recliner failed while it was open with my elderly mom in the chair after she had a major operation hense we bought the electric recliner because she had very little movement, she was stuck in the chair as it could not close, it Wil tip over if she would have tried getting out of it.

Upon purchase there was a card that was filled out for the warranty of the chair. Tafelber furniture was contacted and not very friendly said we must contact Alpine themselves, after numerous emails and telephone calls NOBODY has ever contaced us leaving us With a broken chair

I had no other choice as tonput this on Helo Peter

Please contact me regarding this matter Lee ***