Going the Extra Mile to make me happy

Earlier in September, I wrote a complaint against Tafelberg Furnishers. They are seen here as a company that do not respond, but I almost immediately got a response via telephone from The Head Office. Having initially been told by my branch that I could not be assisted, I was not happy but Corne contacted me and endeavoured to do her best to rectify the issue. And, to her credit, she certainly did. She was calling me and e-mailing me every day...sometimes, several times a day with updates and feedback on what they were doing until eventually, I got the end result which was having the supplier come out to my house to repair my stove and oven under warranty(one which was debated as to whether it had expired or not and this was where the issue lay) Through the process, Corne and others made me feel valued as a customer....something I didn't feel before and they managed to convert me back into being a loyal customer again. I'm happy to say, I will continue to buy and use Tafelberg as my first port of call for future home purchasers. Well done ladies.