Going the Extra Mile on Product Replacement

<p>I want to give credit and thanks to Tafelberg Furnishers for going the extra mile on a product return and replacement. </p> <p>I bought a Music pillow from Tafelberg in September 2014. With wear and tear the electrical connection to the socket became intermittent in December 2016. I did not think that it was likely I was covered by warranty and so I set about repairing the device. I got stuck and approached Tafelberg to get the details of the manufacturer to get more understanding of what I needed to do. A manager got back to me immediately (via email), enquired about the purchase date and model and offered to replace the product. I said it was not in original condition because I had attempted a repair. He stuck by his offer and delivered a replacement product for swap to a branch near me. The branch manager emailed me as soon as it arrived and informed me of special trading hours (because it was over the festive period). I successfully swapped the product with the minimum of fuss. </p>