Going over and beyond customer service

I would like to take this opportunity to thank Zulpha, at your Northgate branch for her excellent aftercare service. Lots of companies once they have sold you a product or service forget about their clients that invested in their company. I had such a pleasant experience yesterday, just hearing her friendly voice when answering the phone, to the empathy while listening to my situation, expediting my service call and even a follow up call once the service call was logged, this is what REAL customer service is about. You are a true asset to your company