Do Not Shop At Tafelberg Furnishers

Thanks for taking my call and reading me Tefelberg Furnishers riot act. Did I read the fine print of the "Extended warranty" No! Is Tefelberg Furnishers misleading their customers, yes.

The definition of Extended: lasting longer than is usual or expected; prolonged. Tefelberg Furnishers meaning is a new contract with different terms altogether. To be exact, repair not replace.

Herein are the facts, all of which you should be aware of, have on record

* We bought a Bosch fridge * The fridge was problematic * Tafelberg replaced it

We were given the option of choosing another fridge to the same value or the same fridge. Having been told that the fault on the fridge was not common we chose to take the same fridge, the last one you had on the floor with the model having been discontinued. In the last +/- 12 months, I need to confirm the dates the fridge has been "repaired" 3 to 4 times. The exact same problem we had with the first fridge that was replaced.

"The "Extended warranty" you upsell your clients says Tafelberg will repair, not replace which you have failed to do with the same fault coming back time and time again.

I would like the fridge replaced now, as Tefelberg Furnishers has been unable to repair the fridge honouring the contract, having been given 3 opportunities to do so.

I regrettably purchased a second fridge, dishwasher and kettle just a week ago. In fact all our appliances are from Tefelberg Furnishers.