Damaged product and poor service

I bought a Defy 70Cm Combi Fridge on 03/01/2019 at Cape Gate branch and was told that it will be delivered the following day. On 04/01/19 the delivery was made I was not home at the time my son was home. When i got home 3 hours later i found the frigde standing outside , my son tells the delivery guys said he should tell me that they are not able to get it in the house and left it there. They removed the packaging ( the cardboard and the plastic wrapping). I also noticed that there were *****s next to it and the zinc underneath is loose. I immedated called the branch to notify them of this incident that i do not believe is up to standard they promised to send someone on saturday the 5th. Till today no call or person was sent , i bought a brand new fridge and expect it to be of high standard and quality. I want them to take it back and give a new one as I cannot accept this in its condition. It seems the customer service ended after the finalization of the sale. I cannot pay for R7999.00 for a new fridge and be handed a second hand fridge , i do not want it to be fixed i want it to be replaced. My account number is C-XHA00013, order number is S ********** 4. The delivery person is Richard.