Damaged Goods

January 2016 - my wife and I purchased couches from Tafelberg. We paid over R 20 000.00 for them and they were delivered with damaged cushions. We immediately told the driver and noted it on the delivery note. It took weeks for them to come back to us. Eventually they collected them, kept them for a couple more weeks and returned them damaged again. We then went with the drivers to the store and asked what it is that they have done and there was no answer as to what they have done to rectify the problem except the fact that they kept them for weeks. It took weeks to get further feedback and now Christelle is not getting feedback from their supplier. In the mean time they have left us with the damaged goods to use. It appears they have useless suppliers as they have stated that this is a supplier problem. In the meantime, their couch is starting to cave-in (in just 4 months guys) considering that we never home and hardly ever use it. This is pathetic. I was promised that the couches will not cave in and it appears that they are. What do you guys say to that??