Damaged bed

On 30 January we purched a bed which was delived on Wednesday the 31. After delivery and removing plastics we then noticed stitching at the bottom of mattress seem was not done properly and was loosening. We then called the Cape Gate store where the unit was purched, where were asked to send a picture of the fault which we then took and sent via email. About a week later we still haven't received any feedback so we had to call to follow up and were told that the email they forwarded to the supplier about the faulty bed never went through... in other words the complaint will only be logged with them now. Not our fault sale person does not do follow up or check emails to see email failed to send. We were then told the supplier will contact us to let us know what the procedure is etc. Once again no one called us. We had to make more calls to follow up and it really bothers me that we have to do the follow ups as the sales people involved are sooo quick to send surveys wanting feedback on service delivered and these gets sent out before we even received the product and now once you have made you sale R8 000 later you don't seem to care about your customers and service. Nevertheless, we called and received the same old excuse.. suplliers will call us back. Today, 2 weeks later we are still in the dark and have not heard a word from supplier. So yet again.. we call.. salesperson: " i can't believe they're not calling you back" always so surprised.. but yet no one follows up. She says she will call service department and get back to us. Again!! Nothing call. No feedback. We have been told our bed will be replaced and this has been escalated, but absolutely nothing happened up until now. This is EXTREMELY FRUSTRATING. At this point i wish to have this product returned because if this is the kind if after sales service we receive from tafelberg and supplier that what is the point of a 2 year guarantee? We have purched plenty from tafelberg over the years, but this is such a massive disappointment..will never spend another sent at this store again.