Commendation for Excellent Service – Tafelberg Furnishers Diep River Store

Dear Jacques and Riaan,

I would like to take a moment to commend the exceptional service I recently received from your Diep River store. Your team went above and beyond to assist us, and I feel it deserves special recognition.

On Saturday, 16 August, we purchased a Samsung Smart TV. Unfortunately, once home, we found that the TV would not connect to our wireless network (although it did connect via mobile hotspot and LAN cable). After a visit to the Samsung store at Canal Walk, where they could not identify the issue, we returned to your store on Sunday morning.

There, Graham Newman and Stef van Wyk assisted us extensively, though without success. Stef assured us that he would follow up with the Samsung representative, which he did. On Monday, despite limited assistance from Samsung’s support centre, Stef personally contacted me and offered to come to our home with a colleague, Siraaj Stanford, and another unit of the same model to troubleshoot further – saving us the inconvenience of repeated trips.

Both televisions, however, experienced the same problem. Stef then took them back to the store, and by the following day we were able to exchange the Samsung for a Hisense model. This TV connected seamlessly and has worked perfectly ever since.

We have been long-standing customers of Tafelberg and have always appreciated the high standard of service your staff provide. On this occasion, we were especially impressed with the dedication and customer care shown by:

Stef van Wyk

Graham Newman

Siraaj Stanford

Their professionalism, patience, and commitment truly set them apart, and we are most grateful for their assistance.