Bad service

<p>We purchased a 60" Samsung TV about 3yrs back, we also paid for an extended warranty at the time of purchase, about a year after we bought the TV, Samsung swopped us out with a refurbished unit although they would say it was new due to the TV being faulty, now after the Samsung warranty doesn't apply anymore and we in our extended warranty period and the TV is faulty once again Tafelberg Northgate will not honour their end of the deal due to us not having the original extended warranty slip. Surely there are records of transactions, who keeps invoices for 3 and half yrs, I believe something can be done about the situation, rules can be bent sometimes in light of customer service, after all our money was pumped into the business.</p>