1 reviews | Active since May 2022
Bad customer service
On Wednesday 30th November 2022, I entered the Bellville branch with my work laptop in my bag as I just finished working, Bear in mind that one can clearly see this is a laptop bag. I was stopped by the security Farouk (short guy with specs on) “Mam can you please leave your bag here”. I immediately refused and told him it’s a laptop he then said, “it doesn’t matter please leave it here with me it will be right here on the chair”, I refused and told him its my work laptop and asked him who will be responsible for it if it disappears, he then said, “it won’t disappear”. I looked at him and said then ill leave the store if that’s the case. He then changed his mind and said, “it’s okay you can go inside”. Now my question, does this happen to each customer that walks into your store? If so, WHY?! I want to know. How is this okay? for you to make your customers feel as If you are going to *****? I understand how policy and procedures work but I mean is this how a person of colour should feel when entering this Tafelberg store? I want you to make me understand why this security guard felt its okay to treat me this way. This was my very first time in your store and my last! What a way to make your customers feel welcome.
Instead of address my very bad experience in the store, you mark my review as innapropriate and ****. This is very very shocking!
Why do I need to provide a proof of purchase when I did not purchase anything to prove what I'm saying is true. So you basically saying your staff and just go ahead and do it to the next person and it will be okay.
This is absurd to say the least!! I am disgusted.
Why don't you have a look at your cameras and see the interaction I had with your security guy Farouk. How else would I know his name? He had a orange t-shirt on, be is short and wears spectacles. What else do you need Tafelberg Furnishers Bellville??
Instead of address my very bad experience in the store, you mark my review as innapropriate and ****. This is very very shocking!
Why do I need to provide a proof of purchase when I did not purchase anything to prove what I'm saying is true. So you basically saying your staff and just go ahead and do it to the next person and it will be okay.
This is absurd to say the least!! I am disgusted.
Why don't you have a look at your cameras and see the interaction I had with your security guy Farouk. How else would I know his name? He had a orange t-shirt on, be is short and wears spectacles. What else do you need Tafelberg Furnishers Bellville??