Aftersales service **********!!!

Bought a Defy eyelevel oven from Tafelberg Furnishers. Less than 2 months later the door suddenly shattered at 3am, even though the oven had been off for about 10hrs. It took them 7 WORKING days before we even managed to get someone from Defy to look at it, even after sending in photos. Then we had to wait another 3 days for Defy to decide who was going to pay, now it thankfully seems to be Defy due to a manufacturing fault. We have been waiting another 2 days for our oven to be repaired and still nothing has happened. Tafelberg's after sales service is **********!!! Numerous calls had to be made on a daily basis to get any action, and we were constantly fed different information each time. In my mind the oven should have been replaced, especially as we have an extended warranty of 5years, and it didn't even make 2 months. Now we still await an oven... will be 2 weeks tomorrow. Need to let others know as #BlackFriday is coming up when aftersales service counts the most!