Beyond bad - deliberate!

On 07 November 2018 I made an online purchase at Tactical Distributors with the option of collecting from the Centurion branch. Order reference FBHNWPBTX.

On the order there was 2x items that I purchased on back order. The Website listed these items as In Stock. Shipping International Supplier Approx Every 2-4 weeks. Thus a backorder. Concerning this order I had to phone in several times to get an update on my order. Not all of the items was available at the Centurion branch, but I was fine waiting for another a couple of days though.

Again I phoned them to follow-up on my order and was told that I can come and collected my partial order, but the other items was still out of stock. This was the 22nd of November. They could not give me an exact ETA but it should be around another week or so.

That week or so dragged into the New Year. Since then I phoned Boksburg branch and Centurion Branch on updates. Boksburg told me that stock will arrive Friday the 18th January. So a week later I phoned in again to follow-up. Only to be told there is no stock - but let my find out and get back to you, but no one ever gets back to you!

I then send TD an email to ********** explaining my discussed with their survive and not getting back me and I request a full refund on the items.

On the 24th January I received a refund form to complete, which I did. I then mailed it back to them on the 29th January and received confirmation that Centurion branch received it, and forwarded the paperwork to the Boksburg branch.

Again no sms or email whatsoever of my refund in my bank! I then phoned Boksburg branch Friday 8th February and the lady confirmed that she indeed received the paperwork but will attend to it on Saturday 9th February. So since the 29th January to the 9th of February TD cannot process a simple refund of less than R1000.

Today is Monday 11th of February and again no feedback, no email nothing. The issue still pending, my items are still not refunded and I had enough of wasting my airtime and hearing how sorry they are for the inconvenience.

Their actions are simply deliberate, sickening, coupled with an I do not care attitude.