Unhappy tablecharm customer

Took a contact phone with you ,paid my deposit including delivery fee,yet a week has gone by still have not received the phone yet...if you can send the phone please refund my deposit I sent you.ive been waiting a d kow ran out of patience since I'm approaching my second week of waiting and waiting and worst my installment date is approaching in a few days still no phone with me..I want my money back please