DR
Daphney R
1 reviews | Active since Feb 2021
01 Jun 2025, 10:52
February 2025 Order haven’t delivered
I am so disappointed with their service.I have placed an order online and paid, since February 2025.Even now I haven’t receive my order. When I phoned they put me to different departments and no one know why the order not out yet.They promised to phone back and they never did. I had to pay back the customers. I am so disappointed I don't think I will recommend to anyone.
Helpful (0)
Replies (4)0
Replies (4)
Tablecharm.co.za's replyOfficial
18 Jul 2025, 11:47Acknowledgement of Your Complaint
Dear Daphney,
Dear Daphney,
Thank you for reaching out to us.
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience you’ve experienced. Please be assured that we are currently investigating the matter to resolve it as swiftly as possible.
A Call Centre agent will be in contact with you shortly, if they haven’t already reached out.
We value your feedback as it helps us improve our service and processes. Thank you for bringing this to our attention.
Kind regards,
Table Charm Direct Call Centre
Table Charm Direct Call Centre
To ensure efficient service and proper follow-up, all queries must be logged through the official communication channels:
📧 Email: *** / ***
📱 WhatsApp: ***
📞 Phone: ***
📱 WhatsApp: ***
📞 Phone: ***
Tablecharm.co.za's reply18 Jul 2025, 11:47
Official
Acknowledgement of Your Complaint
Dear Daphney,
Dear Daphney,
Thank you for reaching out to us.
We acknowledge receipt of your complaint and sincerely apologise for the inconvenience you’ve experienced. Please be assured that we are currently investigating the matter to resolve it as swiftly as possible.
A Call Centre agent will be in contact with you shortly, if they haven’t already reached out.
We value your feedback as it helps us improve our service and processes. Thank you for bringing this to our attention.
Kind regards,
Table Charm Direct Call Centre
Table Charm Direct Call Centre
To ensure efficient service and proper follow-up, all queries must be logged through the official communication channels:
📧 Email: *** / ***
📱 WhatsApp: ***
📞 Phone: ***
📱 WhatsApp: ***
📞 Phone: ***
DR
Daphney R's updateReviewer Update
30 Jul 2025, 07:41Good day, yes Reabetswe from call centre phoned (18/07/25), but since he promised to send an email even now am still waiting. How are you going to refund me without taking my banking details? Your service is very disappointing.
DR
Daphney R's update30 Jul 2025, 07:41
Reviewer Update
Good day, yes Reabetswe from call centre phoned (18/07/25), but since he promised to send an email even now am still waiting. How are you going to refund me without taking my banking details? Your service is very disappointing.
Tablecharm.co.za's replyOfficial
30 Jul 2025, 10:01Dear Daphney,
We sincerely apologize for the ongoing inconvenience and frustration you’ve experienced. We completely understand the impact this has had and are truly sorry for the delay in resolving your query.
One of our Call Centre agents will contact you today to finalize the next steps and ensure your refund is processed correctly.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
Table Charm Direct Call Centre
Tablecharm.co.za's reply30 Jul 2025, 10:01
Official
Dear Daphney,
We sincerely apologize for the ongoing inconvenience and frustration you’ve experienced. We completely understand the impact this has had and are truly sorry for the delay in resolving your query.
One of our Call Centre agents will contact you today to finalize the next steps and ensure your refund is processed correctly.
Thank you for your patience, and we appreciate the opportunity to make this right.
Kind regards,
Table Charm Direct Call Centre
DR
Daphney R's updateReviewer Update
18 Aug 2025, 13:42Gooday
Reabetswe you have requested proof of payment and bank details.I have send them all even now I haven’ receive my refund. What's happening?
Reabetswe you have requested proof of payment and bank details.I have send them all even now I haven’ receive my refund. What's happening?
DR
Daphney R's update18 Aug 2025, 13:42
Reviewer Update
Gooday
Reabetswe you have requested proof of payment and bank details.I have send them all even now I haven’ receive my refund. What's happening?
Reabetswe you have requested proof of payment and bank details.I have send them all even now I haven’ receive my refund. What's happening?